We have used this a couple of times and we love it. the handles do stay cool and it works as advertised. I have seen reviews complain about the holes being to big for pasta which is true if you use the little elbow macaroni or spaghetti but that is not what it is design for, use the larger pasta and it works great. And for those who claim it is flimsy well like anything made of delicate small wire you have to be a little careful but larger wire would not allow it to fold and flex as it does.I would recommend that you buy it somewhere other then their website as it will be a lot cheaper.